Shipping policy

Processing Time

All orders are processed within 1–2 working days. Orders placed on weekends or bank holidays will be processed the next working day.

 

UK Shipping

 

• Standard Shipping: 2–4 working days

• £2.99 or free on orders over £30

 

 

Europe Shipping

We currently ship to selected European countries.

 

• Standard International Shipping: 3–11 working days

• £8.99 or free on orders over £50

 

Please note that delivery times may vary depending on location and customs processing.

 

Customs, Duties & Taxes (EU Orders)

Orders shipped to the EU are sent from the United Kingdom.

This means your order may be subject to import duties, VAT, or customs fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer.

We recommend checking your country’s import policies if you are unsure.

 

 

Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation email with tracking information.

 

 

Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by couriers, customs, or factors outside of our control.

 

 

Incorrect Addresses

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

 

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us at info@enzolondonskin.com and we will do our best to resolve the issue.